| In an effort to save money on overhead costs, | | | | to work for. LiveOps caters to companies who |
| but still maintain quality customer service, many | | | | sell goods and services over the phone or online |
| companies are hiring virtual customer service | | | | and who need agents to take orders, call |
| agents. These agents may work directly for the | | | | customers, and answer questions and complaints. |
| company or they may work for companies that | | | | In order to qualify for a position, you must pass a |
| specialize in providing other companies with trained | | | | criminal background check and a series of tests |
| customer service representatives. If you're | | | | designed to determine your customer service |
| interested in working from home, companies like | | | | abilities. |
| Alpine Access, LiveOps, and Convergys are just | | | | One of the best perks about this company is that |
| some of the growing number of customer | | | | you can set your own hours. While you have to |
| service companies that are hiring. | | | | commit to a set number of half hour shifts, you |
| Alpine Access | | | | can choose to complete them at your leisure. |
| Alpine Access helps organizations that are in need | | | | Typical salary range is $7-$20.00 per hour. Agents |
| of customer service representatives. If you have | | | | may receive incentives such as bonuses from |
| a college degree and customer service | | | | contracted companies for convincing customers |
| experience, you may want to apply for a virtual | | | | to buy more or upgrade while placing an order. |
| position with this company. Because they receive | | | | If you enjoy setting your own hours, competing |
| up to 1,000 applications each week, make sure | | | | for bonuses, and working for a company that has |
| you send a professional resume that highlights | | | | about 16,000 work-from-home agents, LiveOps |
| your customer service experience. On average, | | | | may be for you. |
| the company hires 2% of those who apply for | | | | Convergys |
| work-from-home positions. | | | | Convergys is another company that hires |
| If you don't have customer service experience, | | | | work-from-home customer service agents to |
| but have worked in business administration or | | | | handle a variety of tasks that include billing, |
| data entry, you should still apply. In addition to | | | | customer service, employee care, and |
| completing a competency test, you will also have | | | | management consulting. If hired, you will have to |
| to complete a voice audition and a phone | | | | work a dedicated schedule that includes paid |
| interview. Starting salary is $9.00 with plenty of | | | | training that can take up to 80 hours. Training is |
| room for advancement. Typical shifts are Monday | | | | completed online or via email or phone. |
| through Friday from 6am-6pm with weekend | | | | This company pays about $7.25 and agents are |
| shifts available as well. Most employees work | | | | paid about .20 per minute. All the three companies |
| between 20-30 hours a week. | | | | mentioned, this one pays the lowest. |
| Paid training is available. Depending on your level of | | | | As you can see, virtual call center jobs are |
| customer service experience and the types of | | | | becoming more popular as companies try to find |
| equipment you will have to use in order to | | | | ways to save money in overhead costs. Instead |
| complete job tasks, training can last a few days | | | | of paying rent for office space, heating and |
| or a few weeks. | | | | cooling costs, and equipment costs, they are |
| LiveOps | | | | turning to virtual employees to maintain quality |
| For those who have experience in telemarketing | | | | customer service from the comfort of home. |
| or customer service, LiveOps is a great company | | | | |